Job Opportunity: Front Desk Agent
Join Our 5-Star Hotel Team!
Hotel Jobs 2024 | We are seeking a Front Desk Agent to provide outstanding service and ensure that each guest’s experience is memorable from check-in to check-out. If you are a customer-service enthusiast with a keen eye for detail, this is the perfect role for you!
Key Responsibilities: Hotel Jobs 2024
- Maintain Up-to-Date Guest Information: Keep all department updates and guest-related information presentable and ready to share with guests.
- Handle Guest Inquiries & Complaints: Address guest complaints, inquiries, and requests promptly, referring complex issues to the supervisor when necessary.
- Update Room & Rack Status: Keep room and information racks current, sending check-out and arrival slips to relevant departments like room service and telephone.
- Daily Reporting: Prepare and distribute the daily turn-down sheet, night receptionist reports, guest in-house list, VIP list, and daily forecast to other departments.
- Communicate VIP Arrivals: Inform relevant departments and outlets of VIP arrivals, room changes, check-ins, check-outs, and special arrangements.
Guest Management & Coordination: Hotel Jobs 2024
- Check-Out & Key Retrieval: Manage the check-out process for departing guests, retrieving room keys and updating information racks accordingly.
- Housekeeping Coordination: Review housekeeping reports, addressing any discrepancies by informing supervisors and following up to ensure resolution.
- Manage Messages: Handle all guest messages via telephone and telex, ensuring timely delivery of important information.
- Pre-Registration & Arrival: Ensure that guest pre-registration is completed before their arrival, followed by a seamless registration process as per the hotel’s standard operating procedures.
- Guest Queries & Problem Resolution: Handle guest queries and complaints, ensuring quick resolution to guarantee satisfaction.
Daily Tasks & Coordination: Hotel Jobs 2024
- Room Status Reports: Update daily room status reports and inform other departments of room or rate changes.
- Courtesy Calls: Conduct daily courtesy calls to guests, ensuring they have everything they need for a comfortable stay.
- GSMS Updates: Log complaints, suggestions, and compliments in the Guest Service Management System (GSMS) daily.
- Shift Management: Ensure smooth handling and taking over of shifts, maintaining continuity of service.
- Checkout on Opera: Follow the company’s policy for checking guests out using the Opera system.
Guest Interaction: Hotel Jobs 2024
- Personalized Room Orientation: Greet and escort guests to their rooms, providing a detailed room orientation to explain electric features and other amenities.
- Upselling & Cross-Selling: Actively engage in upselling, cross-selling, and suggestive selling to enhance guest experiences and increase hotel revenue.
Financial & Administrative Tasks: Hotel Jobs 2024
- Maintain Cash Float: Ensure proper handling of the cash float and record all transactions accurately.
What We’re Looking For:
- Experience in hospitality, particularly in guest services or front desk roles.
- Familiarity with Opera or other hotel management systems.
- Excellent communication and problem-solving skills.
- Ability to multi-task and maintain accuracy in a fast-paced environment.
- A customer-focused mindset with attention to detail and a positive attitude.
Join Us!
If you’re passionate about delivering exceptional guest service and being the face of a world-class hotel, apply now and become part of our dedicated front desk team!